Inside the Monocle Platform
Monocle is the AI-native automation platform for retention—powering 1:1 journeys that increase relevance, revenue and retention.
Are you haunted by any
of these questions...
Are you haunted by any
of these questions...
Can I personalize CRM interactions without spending time on A/B testing and segmentation?
AI agents automate personalization and deliver the right message.
How can I find the right time to engage dormant email subscribers?
Always-on AI agents identify the perfect time to re-engage.
How can I ensure a consistent customer experience across email, SMS, and site?
A single orchestration layer ensures consistent interactions across every channel.
How can I measure the incremental impact of personalization decisions?
Persistent holdouts measure incremental revenue from every personalized interaction.
Am I sending offers to the right customers? Would some of them purchase even without an incentive?
Use AI to inform customer-level incentive decisions.
Are you haunted by any
of these questions...
Can I reduce my discount spend without losing customers? Am I sacrificing too much of my margin?
Give only offers that drive incremental value
Am I sending offers to the right customers? Would some of them purchase even without an incentive?
Use AI to inform consumer-level incentive decisions
Are customers confused by receiving different offers in different campaigns?
Align offers across customer journey touchpoints
What’s the incremental impact on my business from offering incentives?
Track incremental effect of incentives with comprehensive analytics
Is there an easy way to update incentives across email, SMS and site offers?
With monocle you can do it!
1:1 Marketing Personalization with AI Agents
Instead of marketing to segments, Monocle personalizes every interaction 1:1—helping brands drive stronger engagement, retention and profitability.
Audiences
Define broad audiences, no detailed segmentation required
AI AGENTS
AI agents analyze customer-level signals and contextual data to tailor 1:1 retention journeys
Touchpoints
Connect Monocle to your email and SMS platforms, and agents will deliver all communications through your existing tools
Results
Track performance across your retention programs and run experiments to prove incremental lift
HOW IT WORKS
Define Your Brand’s Audience
Define the audiences you want Monocle to monitor, whether they are on-site visitors, email subscribers, or existing customers. Monocle comprehensively evaluates lists to identify top targets without guessing so you can focus on business goals.
Create Interactions Consistent With Your Brand Voice
Create the types of interactions to send to subscribers including emails, SMS, and offers. You control the content and brand voice, Monocle determines which customers from your selected audiences receive each interaction based on defined goals and guardrails.
Personalization Powered By Real-Time AI Decisioning
Monocle’s AI agents analyze customer signals including purchase history, browsing behavior, and seasonal patterns. Monocle then determines the optimal channel, interaction, and timing for each subscriber, personalizing unique customer journeys to maximize results, all in real time.
Seamless Integration With Your Current Delivery Channels
Monocle connects directly to your CRM and marketing platforms. This enables AI-driven personalization to work across your existing stack without changing your workflows or duplicating effort.
Comprehensive Analytics and Management
Gain real-time visibility into every interaction outcome and AI decision. Track performance, adjust models, and incorporate seasonal changes and shifts in consumer demand all from a centralized dashboard.
Scale Marketing Decisioning Across Millions of Customer Interactions
The secret sauce
State of the Art AI Models
Monocle uses advanced AI models, combining intent models, multi-armed bandits, and LLMs, to determine the next best interaction for every customer.
Incentive ROI Analysis
By understanding the incremental impact of every incentive for every customer we are able to build a cost curve analysis which shows you the ROI for every point on the offer graph.
Dynamic AI Learning
Our AI models constantly learn and adapt to ever-changing demand patterns and trends, keeping your finger on the pulse of consumer behavior.